Welcome to Peach Sport!

Call: 01244 538752

You have no items in your shopping cart.

Subtotal: £0.00

FAQ's

Q. What payments do you accept?
A. We accept all major credit and debit cards through Sagepay and PayPal. We do not accept Cheques or postal orders, sorry.

Q. What is the best way to contact you?
A. Sending a message through the ‘contact us’ page is the best method of contact and is the only method that we can guarantee to respond quickly to your question, we have staff answering messages throughout the working day. We guarantee to respond to your message within 1 working day and often much sooner.

You can also email us at
sales@peachsport.com

Please note it can take up to 2 working days to reply to an email due to the huge amount of marketing spam we receive.
If you prefer you can leave a message on our 24-hour answerphone; 01244 538752. Please leave a very brief message including your contact number and your full name (the name the order was placed in). We will return your call as quickly as possible and always within 1 working day.

Q. What are your trading hours?
A. We are available between 8am and 5.00 pm UK time, Monday to Friday, excluding Public holidays.

Q. Do you answer emails or calls outside of that time?
A. Yes, we try to within reason, but we obviously cannot guarantee that.

Q. Who do you ship with in the UK?
A. We use Royal mail for standard UK deliveries. Standard delivery is by 48 hour tracked delivery. When you choose next day delivery we generally use DPD or RM 24 hour tracked. You can choose your speed of delivery at checkout.

Q. Who do you use for standard International shipping?
A. We use DHL Global Mail service, which is fully insured for loss. This service has a tracking number that shows the progress plus confirms the address of recipient.

Q. Do you dispatch Same day?
A. Yes, normally orders are always dispatched within 1 working day. We finish our ‘send’ each working day around 4 pm UK time.

Q. Do you send a dispatch email?
A. Once posted we will send you a dispatch email to tell you that your item/s were sent that day. Once you receive that email, rest assured delivery is in progress, and you should expect delivery within the estimated time. Please check your Spam filter if you do not see your dispatch email. You can track your order here www.royalmail.com/track-your-item  with the tracking number provided in your email.

Q. What if my ‘Standard UK delivery’ item doesn't turn up within 3 working days of the dispatch email?
A. If your item does not arrive within 3 working days of your 'dispatched' email arriving, then please use the tracking number provided which will show whether there has been an attempt to deliver. If you are unavailable to accept the package, it will be returned to your local Royal Mail sorting office, where you can collect it via the card thru the letter box or arrange redelivery. In the highly unlikely event that you are unable to take delivery of your goods a full refund will be given or they will be resent free of charge.

Q. What if my tracking number shows the item as delivered but I do not have it?
A. Please check if you have had a note through your door informing you that a neighbour has it, please ask your nearby neighbours if they have taken your item in, if that fails please send a message through the contact us section or to sales@peachsport.com and we will investigate via Royal Mail.

Q. What if I paid extra for ‘Next working day UK delivery’ and my item doesn't turn up within 1 working day of the dispatch email?
A. If your item does not arrive within 1 working day of your 'dispatched' email arriving then please check the tracking number here www.royalmail.com/track-your-item  which will show whether there has been an attempt to deliver and which sorting office the item is at. Please leave it till late on in the day as Royal Mail parcels can be delivered at any time during a working day.

Q. What if I really need the item asap and the item hasn’t arrived?
A. Please call us on 01244 538752 between 0800 and 1700 whereupon we can chase things up and offer advice.

International Shipping F.A.Q’s using DHL Global mail.

Q. How long does it take to deliver to my country?
A. Customers in most EU countries receive their delivery within 4-14 working days, although occasionally it takes a little longer to some countries. Most Worldwide countries receive their items within 10-21 working days. You can find your tracking number within your dispatch email and you can track your item here https://www.packet.deutschepost.com//web/portal-europe/packet_traceit.

Q. Can you give any indication of delivery time to my specific country?
A. Here are some expected delivery times of popular destinations;
France, Germany, Holland, Belgium...4-7 working days.
Spain, Portugal, Austria, Poland... 7-10 working days.
United States, Italy, Croatia, Greece, Bulgaria, rest of EU...7-14 working days
Russia, Australia, Rest of the world...10-21 working days.

Q. How many items are lost when sending to Europe and worldwide?
A. Currently we send 3-500 items per week internationally it is very, very rare for your item to go missing. On the rare occasions where this happens we will make a claim with DHL Global mail after 28 working days and refund your money.

Q. Will you combine UK postage?
A. Yes, absolutely. All UK items can be combined in your shopping basket and the most you will be charged is £6.99 for UK postage. Orders over £75 will qualify for ‘Free Delivery’ in the UK. This will be sent by either Royal Mail 24 Tracked or DPD courier.

Q. What about combined postage for larger EU orders, can you send with a fully tracked service at a competitive price?
A. Yes, we can send with DPD or DHL couriers. For example, we can send 5 pairs combined to France for £20, or 10 pairs to Bulgaria for £35. Please email for a quote BEFORE buying.

Returns

Q. Do you accept Returns?
A. Yes, we operate a 100% No quibble returns policy on Items returned 'as new' within the UK. We accept returns via Email correspondence; please send a return request to sales@peachsport.com

Q. So, how do I send them back?
A. All you need to do is pop the return item back in the post to us, the PO Box return address is clearly stated on the enclosed sales invoice.
PLEASE NOTE. IT IS VITAL THAT YOU PUT AN INVOICE COPY IN THE BOX FOR REFERENCE, WITH A NOTE OF WHAT YOU REQUIRE; REFUND OR SIZE EXCHANGE.

Q. Where should returns be sent?
A. Returns must be sent to......Peach Sport, PO Box 287, Runcorn, Cheshire, WA7 9AP. Please wrap them in a simple sealed bag, you can re-use the bag we send out to you if you have tape to seal it, but please DO NOT put any tape on the shoe box.

Q. How long does it take for a refund to be processed or an exchange item to be sent?
A. Normally within 2 working days of receipt at our PO Box. If you check your order details or your PayPal account you should see it within 2 working days, however if you pay by card it can take a little longer to arrive back on your card.

Q. Do you have a shop where I can collect from?
A. No, we are an entirely online based business.

Q. Do you have them in my size?
A. Please look in the drop down size menu either beneath the thumbnail on the multiple products page or the same menu on the individual product pages

Q. If I cannot see my size how likely are you to be getting any more?
A. If the size is ‘greyed out’ and says ‘out of stock’ next to it then there is a possibility we may get more in, we update the stock every few days, so please sign up for our emails and promotions so you do not miss out.

Q. I have a question that is not covered here, should I email my question or call?
A. Either, but please allow time for an ‘Contact Us’ message reply if it requires a lengthy response. Most people find it easier to call us on 07531 418528, where we will be delighted to explain anything concerning ‘B grades’.

You can also email us at
sales@peachsport.com

Please note it can take up to 2 working days to reply to an email due to the huge amount of marketing spam we receive.